0191 Area code / dialling code

Newcastle, Newcastle upon Tyne, Sunderland, South Shields, Gateshead, Washington, Durham, Whitley Bay, Peterlee, Jarrow, Hebburn, Seaham, North Shields, Blaydon, Longbenton, Backworth

Existing complaints for: 0191 426 5432

There are 36 reported complaints for phone number: 0191 426 5432. Add your complaint

Wednesday, July 06 2016 09:48 AM
3 times each day, perfect pests,especially to those of us who are disabled. I do not answer these calls or any others until I hear the callers name
William Smith
Tuesday, May 03 2016 12:27 PM
Keeps getting calls from this number every day and needs to be stopped
I Jones
Monday, July 07 2014 01:03 PM
Like many of you on this site and others, I have been harassed by calls from 2Touch.

Had some very ‘heated’ discussions with them, but clearly they have very thick hides.

I decided to complain direct to EDF, via their complaints service – email address and procedure available on their website. (email: complaintsresolutionmanager@edfenergy.com).

I complained of “Telesales Harassment”, insisted they instruct 2Touch to remove my number and stop calling. I also promised to change my electricity supplier if they were unable to satisfy my complaint/request urgently. I also took the opportunity to quote their ‘customer policies’ which are:

Is this a fair thing to do?
Are we being professional?
Are we offering products, services and advice that are appropriate for each customer’s needs?
Are we being transparent and communicating clearly?
Are we being honest? Including admitting mistakes and acting quickly to put them right.

Emailed complaint on 4th July, received resolution today (7th July) with many apologies and confirmation that my number has been withdrawn and that I would not be bothered again by them.

Let’s hope it works, but I think everyone should do similar in the hope that EDF either understands that this practice is unprofessional, unethical and unacceptable and/or that we as customers will not tolerate such treatment.

Good luck.
George Osbourne
Wednesday, July 02 2014 01:41 PM
Too many calls from this number my work partners are getting wary..
Monday, June 30 2014 07:36 AM
Marketing calls on this number from EDF (it's actually a company called 2Touch who are calling, on behalf of EDF). They refuse to take 'NO' for an answer, & I have complained to EDF.
Paula Arnold
Friday, June 13 2014 11:32 AM
I've been getting so many pesky telesales calls lately, I'm not answering my 'phone anymore just checking back via 1471 - this number appears to be one of the culprits!
Wednesday, June 11 2014 01:52 PM
They will not stop calling what a pain
Mrs Usher
Wednesday, June 11 2014 08:58 AM
Two silent calls from this number today.
A Brunton
Saturday, May 31 2014 08:06 AM
They keep phoning my number,which is ex directory!
I have requested they take it off the system. Fingers crossed
Julie Painter
Monday, May 19 2014 08:53 AM
Repeated calls, just nothing, no message, nothing,
Fed up of answering it, so in future it will be ignored...
Chris Clegg
Tuesday, April 22 2014 09:57 AM
ditto above - very annoying, but judging from the timescales of the postings not a lot has been gained by complaining!
Friday, March 28 2014 12:08 PM
3 phone calls from this number in the past 4 hours! Each time it has rung to voicemail but they never leave a message!
Getting very frustrated with this.
A doyle
Tuesday, February 25 2014 05:26 AM
Constant calls and no one speaks
Frances Stewart
Thursday, February 13 2014 02:43 PM
sick of the repeated daily calls from this number: surely someone can make them stop
Thursday, January 23 2014 11:06 AM
Same problem as Lizzy. Multiple calls, no message left.
Friday, August 02 2013 12:26 PM
3 or 4 calls a day... No message left
Ina Griffiths
Tuesday, July 02 2013 01:48 PM
Three or four calls per day. When you answer, the call is terminated. When you dial the number back, there is an automated message saying they are EDF and if you want to opt out, please dial a 0800 number. Madness! Please stop this.
E. Collard
Thursday, June 20 2013 01:51 PM
I have yet AGAIN started receiving 3 calls per day from 2Touch who got my details from EDF Energy.
This was happening to me daily just a couple of months ago. I complained to EDF and they removed me from the call list (or something along those lines) and within a week the calls stopped. Now the calls have resumed! I'm getting to the stage where I won't answer my phone at all!
I have already registered with TPS a long time ago
Eva Aubrechtova
Thursday, May 23 2013 08:43 AM
missed call ,no message left
Tuesday, May 07 2013 02:31 PM
Same as others 2 or 3 calls a day wont answer the call & they don't leave a message also ex directory & also getting totally Peed off with nuisance calls
Malcolm Lown
Tuesday, April 02 2013 12:03 PM
I received a call from that number today, and they said that they were calling from EDF energy re tarifs
ms murad
Monday, February 25 2013 08:53 AM
every single day I get phone call from this number.I am fed up with it,keeps ringing,ringing.My telephone number is registered as ex.directory.
Anne Balasingam
Wednesday, February 20 2013 10:26 AM
This number never stops ringing, I have an ex-directory number. How did they get my number?
Rita Vassie
Wednesday, January 23 2013 07:44 AM
The same as all the comments above, but what exactly is it, can someone tell me that please
Friday, January 04 2013 01:48 PM
Wont stop ringing up to 4 times a day never give up never leave a message sick of them I'm ex directory where they getting my number from
Tuesday, November 27 2012 01:07 PM
12 calls in 7 days! Driving my insane... I don't answer them as I had seen that it was a cold caller from the first call but it's getting really annoying now
Bob from Kent
Monday, November 05 2012 07:53 AM
This number keeps ringing havnt picked up and am glad that i havnt now ^^
Ian Carver
Friday, November 02 2012 05:32 PM
18 calls and left no messages will not answer when ringing
Michael Goodman
Wednesday, September 05 2012 11:24 AM
Repeated unwanted calls - answered 1st one with no reponse.
Bob Pedley
Friday, August 10 2012 06:46 AM
Get repeat calls from this number, never pick up and answer, always check any numbers now before we answer. We have an ex-directory number but this doesn't seem to make any difference.
Roy Lond
Friday, June 22 2012 01:53 AM
I have 3 or 4 calls each day from these people sometimes nobody there. I would like them and all the other cold callers to stop pestering me. What I say now when I speak to a person is tell them I would not buy anything from a company who wants me as a customer. It sometimes work
L Smith
Thursday, June 21 2012 01:10 PM
Yes this number calls at least four times a week and sometimes twice on the same day. They must be desparate for business thats all I can say.
Debbie Young
Friday, June 01 2012 10:21 AM
I keep getting this number call and if I do not pick up they do not leave a message this happens at least 4 times a week.
Tim Lawrenson
Friday, May 25 2012 08:16 PM
same as above - tim

This telephone line regularly (sometimes 3 times a day!) rings my home telephone number; waits for my answer message; does not leave a message and clicks off. It sounds like an automatic dialling but there is a lot of noise in the background. I do not know who these people are neither do I want calls from nuisances who do not even had the good manners to say 'who they are!'
Mrs C.A.Veasey
Friday, May 11 2012 01:55 PM
This telephone line regularly (sometimes 3 times a day!) rings my home telephone number; waits for my answer message; does not leave a message and clicks off. It sounds like an automatic dialling but there is a lot of noise in the background. I do not know who these people are neither do I want calls from nuisances who do not even had the good manners to say 'who they are!'. Please accept this as a complaint and help stop these nuisance callers. Thank you, CAV
Suzanne Arnould
Tuesday, April 10 2012 12:23 PM
I keep getting repeated unwanted calls from the above number who appear to be EDF Energy and want them to stop as previously requested.

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